Terms of Business


All orders are accepted subject to these terms and conditions.


The Company: All goods are supplied by The Letter Box, 94A Alfriston Gardens, Sholing, Southampton, SO19 8FU. Tel. (023) 8043 1323.

E-mail: sales@the-letter-box.co.uk. V.A.T. Reg. No. 189 5649 94.


Minimum Order Value: £5.00.


Discounts: All orders totalling £20 or over are subject to discount. See table below.


Payment: You can pay by major credit or debit cards – MasterCard, Visa and Maestro (Switch). You can also send payment by cheque or postal order. Goods are normally dispatched on receipt of your cleared payment.


Ordering: To order please complete an order form which you can print off and send it to us with your payment or telephone us on 023 8043 1323 between 10.00a.m. and 5.30p.m. Monday to Saturday to place your order if you wish to pay by credit or debit card. If telephoning your order through, please be clear whether you are ordering items in singles or pack quantities as it is quite common for customers to ask for ‘one’ when they mean ‘one pack’ of a product.


Carriage Charges: Carriage will be charged on orders sent by post and must be added to the total. See table below. Carriage charges are subject to change at any time. Exceptionally heavy items (e.g. bulk pack sugar paste) may be subject to carriage charges at cost regardless of order size. Please enquire when ordering. Carriage is not subject to discount.


Prices: Every effort is made to maintain prices as listed but prices charged will be those current at time of dispatch, E & OE. All items can be purchased singly (although we cannot split individual pre-packed items) but many can be purchased cheaper in a pack quantity. This pack discount is in addition to any discount available depending on the total size of order (see above). Pack prices normally refer to one type or colour of an item unless marked as assorted (asstd) when a pack will contain an assortment as available.


Dispatch: All goods are normally dispatched within 2 working days of receipt of order, usually next working day. Any items temporarily out of stock will normally be sent when available. We reserve the right to send alternative goods if an item ordered is discontinued or will not be available for several weeks so long as any replacement item is of equal or greater value than the item ordered. Please tell us if you do not want us to do this in which case any overpayment you may make when paying by cheque or postal order will be held on account for you and will be deducted from your next order. Any overpayment made by credit or debit card will be refunded to your card. Please notify us if you have not received your goods after 14 days from placing your order.


Returns: Any unsuitable items may be returned within seven days of receipt, in the condition in which they were received, for a full refund. We are unable to refund the costs of any return postage. However, items which have been personalised or specifically produced to the buyers instructions cannot be returned unless received in a damaged or faulty condition.


Damages: Please notify us of any damages or errors in a delivery within seven days of receipt of goods but do not return any items until asked by us to do so.


Governing Law: All transactions are covered by the Laws of England and Wales.


If you live locally, orders can be collected from our shop Monday to Friday between 9.00a.m. and 6.00p.m. or Saturday between 9.00a.m. and 5.30p.m. Discounts still apply but you will obviously save carriage charges.


DISCOUNTS: All orders are subject to discounts at the following rates:

Goods Value (excluding P&P)


£5.00 - £19.99

Prices as per list

£20.00 - £29.99

10% Discount

£30.00 - £49.99

12% Discount

£50.00 and over

15% Discount

Trade discounts are available to recognised business customers purchasing over £100 worth of goods (before discount). Please ask for details.


POSTAGE & PACKING: This must be added to all postal orders at the following rates:

Total Goods Value (after discount)

Postage Charge

£5.00 - £17.99*


£18.00 - £29.99


£30.00 - £49.99


£50.00 - £99.99


£100.00 +

Carriage free

*Very light small orders under £15 and 200g (7oz) will be charged postage at £2.00.

For overseas orders, postage will be charged at cost.